After a generally good launch that saw the CD Projekt Red turn a profit in a day, Sony and Microsoft have begun to offer Cyberpunk 2077 refunds.
— Legolas (@Legolas) December 9, 2020
This follows the game’s buggy performance, particularly on last-gen consoles. As many players encountered game-breaking bugs that halted their own progression, they took to twitter to voice their dissatisfaction.
Hi there! Glad to assist! In this case we kindly ask you to follow us via Twitter on @AskPlayStation so we can send you a Direct Message with further instructions. Please let us know once you do.
— Ask PlayStation (@AskPlayStation) December 13, 2020
PlayStation’s own customer support has intervened in some of these cases, asking customers to DM them for more information.
According to TwistedVoxel, many of these accounts would later be denied their refund request, although the catch seemed to be whether or not the accounts had requested refunds before. First time refunders were typically granted their full refund on the game.
Happily Sony gave me fully refund pic.twitter.com/JZgIyHu6tU
— 无语 (@maoxianwang007) December 10, 2020
The same issue is happening over on the Xbox side, with disappointed fans requesting Cyberpunk 2077 refunds. While Microsoft doesn’t share PlayStation’s 2-week window for refunds, it appears that some refunds were still being denied for unknown reasons.
That being said, given current optics, it appears that users are still getting their money back for Cyberpunk 2077.
Update for anyone that bought the game on last gen, go request a refund through Xbox or PlayStation. Happy they didn’t hold me to this purchase. CD quite literally scammed last gen players by blocking reviews and not saying anything about the state of the game. pic.twitter.com/wilJNnXrMC
— zuko (@zzuuuko) December 11, 2020
Considering review codes for the game were only given out for the PC version, this does raise a lot of ethical questions of CD Projekt Red’s awareness of the game’s state.
This isn’t the first time players had voiced their dissatisfaction to the game, after the game’s developers came under fire for including a scene meant to mimic a seizure inducing device without prior warning in the game outside of its EULA.