The overhauled tier-based PlayStation Plus (PS Plus) subscription service was launched the week in Asian regions including Malaysia, however many users have reported problems with upgrades erasing discount subscription prices.
Playstation has announced on Twitter that this was an ‘error’ and should now be fixed.
Players who were affected will be compensated with credits.
Due to a technical error, players in Asia who have previously purchased a PlayStation Plus membership at a discount have been incorrectly charged for their upgrade pricing. This error has been fixed and impacted players will receive a credit. We thank you for your patience.
— Ask PlayStation (@AskPlayStation) May 25, 2022
According to Twitter user @PS5India (vie PushSquare), a Thai Playstation user confirmed that the service was corrected following the Playstation Twitter announcement.
Well I’ll be a monkey’s uncle. One Thai user (/u/mrculi) is reporting that their Deluxe upgrade is no longer requiring them to compensate Sony for their PS+ discount. First image is from Monday, second is today. pic.twitter.com/8sBObvn3hp
— Is PS5 Out in India? 🇺🇦 (@PS5India) May 25, 2022
When the new PS Plus service was launched, Asian players found a problem. If they purchased PS Plus using a discount, for example, a Chinese New Year 30% off discount, the service would now ask them to compensate for that 30% if they try to upgrade to a higher PS Plus tier. This comes in the form of an extra fee when purchasing the upgrade. Many users decried this as greedy and disingenuous on PlayStation’s part.
On Wednesday an email from Playstation Hong Kong was posted to Resetera (via VGC) which implies that the discount erasure that implies that it was an official policy. This suggests that perhaps Playstation has backtracked on discount compensation after seeing how unpopular it was and is now claiming it to be an error.
Whether it genuinely was an error or Playstation was forced to change it upon getting caught, it is good that the problem has been fixed, especially before the new service came to other regions.
That being said, they have not fixed another problem with the service involving account stacking. If a player ‘stacks’ their PS Plus subscription, meaning that pay for the subscription for multiple years. If they wish to upgrade to higher PS Plus tiers they will be charged for the entire duration that they are subscribed.
It is not possible for a person to upgrade to PS Plus Extra for one year and then go back down to PS Plus Essential the next.