unifi, as the premier Convergence brand under Telekom Malaysia Berhad (TM), has announced more #khabarbaik to Streamyx customers within Malaysia. As part of its commitment to further overall coverage and internet quality of the nation, unifi revealed unifi Air, its latest wireless high-speed broadband service. Existing Streamyx customers, meanwhile, will be migrated to unifi Lite starting September 2019.
The news was announced at unifi’s #khabarbaik event. In attendence were Tuan Haji Rosli Man, Chairman of TM; Dato’ Noor Kamarul Anuar Nuruddin, Group Chief Executive Officer, TM; Imri Mokhtar, Chief Operating Officer, TM; Moharmustaqeem Mohammed, Acting Executive Vice President of unifi; Safiyya Rusli, Head, unifi Digital and other unifi’s management line-up.
Moharmustaqeen Mohammed had this to say at the event:
We are excited to launch unifi Air as it embodies our commitment to bring #khabarbaik to all Malaysians to ensure that no one is left behind in Malaysia’s journey of evolving into a Digital Nation. unifi Air is an upgrade to our existing services, and is being offered from as low as RM79/month to further boost Internet accessibility for Malaysians. At the same time, we are migrating existing Streamyx customers who are not within our unifi fibre and LTE coverage areas to the new unifi Lite plan at a discounted price at RM69/month first so they could enjoy the benefits of being part of our unifi family while waiting for the network expansion. One of the key benefits is to enjoy free door-to-door service assurance within two (2) hours starting with five (5) areas, which are Shah Alam, Bangsar/Pantai Dalam, Johor Bahru, Butterworth and Georgetown, starting October 2019. We remain committed to expanding beyond these 5 areas to deliver an enhanced internet experience for all existing and future customers nationwide.
Dato’ Noor Kamarul also gave a few words:
The unveiling of unifi Air and migration to unifi Lite today are testament of our efforts in delivering seamless connectivity to all Malaysians. We have always been at the forefront of each telecommunication technology evolution in the nation and we have a long, proven track record in nation-building. With the strong support and trust given to TM, we will continuously work closely with the Government, the Ministry and MCMC to effectively deliver high speed broadband experience; expanding fibre and LTE coverage nationwide towards realising Malaysia’s Digital Nation aspirations.
unifi Air is powered by a quick and easy plug-and-play wireless modem capable of connecting up to 64 devices with 20mbps average speed, available to over 35,000 homes across 28 LTE areas nationwide. unifi Air is specially designed for current Streamyx users with details as follows:
|PLAN||SIM WITH DEVICE|
Current Streamyx users living outside of fibre and LTE coverage users, as well as existing unifi Lite customers can enjoy the new unifi Lite plan discounted to RM69/month from their September 2019 bill onwards. New customers starting 1 September 2019 can sign up for the new unifi Lite plan at RM89/month for up to 8mbps. These are interim measures while a new network rolls out until 2021 via fit-for-purpose technologies.
On top of new broadband services, the new, first all-in-one app was also announced by unifi. myunifi aims to provide hassle-free management of their unifi account. Features like 24-hour installation, 24-hour live chat support, zero no show assurance and more convenient payment methods will be included. The myunifi app is enhanced with ‘digitalme‘, a secured digital ID for easy single sign-on, not just for the app, but for the unifi.com.my portal and other unifi apps in the future. The myunifi app is currently available for download on Google Play and Apple App Store.
TM has completed its internet upgrade programme in April 2019 through unifi. 973,000 unifi customers have been upgraded to 10 times the existing speed, 266,000 Streamyx customers with unifi coverage upgraded to unifi, and 226,000 Streamyx customers in non-unifi coverage areas upgraded to two times the speed where technology permits. unifi continues its commitment to address copper network challenges through technologies like fibre, wireless and GigaWire in a network rollout involving phased customer migration from today till 2021. 70% of these customers are expected to enjoy unifi services by end 2020.
Further information on unifi products can be found on the official website.