After receiving reports of players’ progress lost, Respawn Entertainment has taken down the Apex Legends servers to hotfix the issue.

Uhh, @Respawn @PlayApex @ea, is this some sort of late april fools day joke? I just logged in to apex legends after the update and all my progress from the start of the season got reset, I lost my heirloom shards, my battle pass, and all my purchases from the shadow society event pic.twitter.com/hvj1vOqkuq

— Midas 💛 🇵🇸 Free Palestine!!! (@MidasMischief) April 2, 2024

A new update came to Apex Legends on 3rd April 2024. But not long after the update, players started to report that they’d loss account progress following the update.

Soon after, Respawn Entertainment confirmed that they have received reports regarding progress lost for the players, and will be looking into it immediately.

While they are investigating, they rolled out an update to stop new players who are logging in from losing progress as well. They also told affected players to hang tight as they work on an additional fix to the issue.

We’ve rolled out an update to address this issue. Any account logging in now will not experience any lost progress or content.

For players who are missing progress or content after our update this morning – please hang tight for now. We’re working on an additional fix to restore…

— Respawn (@Respawn) April 2, 2024

As Respawn Entertainment was investigating the issue, more players are tagging the developers asking for fixes to their accounts

After around 11 hours since their last post, the Apex Legend developers apologized for messing up with the account issues and stated that they were temporarily taking the servers offline to deploy a fast fix to restore progress and content to affected accounts.

As of writing, the Apex Legends servers have been fully restored, with the developers saying that they are working hard to restore progress for all affected players, and that the new Ranked Split will now be postponed until a later date.

Thank you for your patience! We have deployed a fix and the servers are back online! As a result of this evening’s rollback, we’re working to restore progress made throughout the course of yesterday. Additionally, we’ve had to postpone the new Ranked Split and will roll it out at…

— Respawn (@Respawn) April 3, 2024

Ever since Respawn Entertainment was hit with layoffs, the Apex Legends developers seem to be getting hit with one bad news after another, such as being forced to postpone the North American Finals, where a hacker gave the competitors hacks mid-match.

However, the dedication of Respawn Entertainment has to fixing problems is still worth commending, as the progress lost issue was quickly dealt with by the developer in under two days.