Ash Echoes Global has officially announced that it will be closing its servers on June 18, 2026. The announcement, addressed to players as “Directors,” was shared by the Ash Echoes Global Team, thanking the community for their support since the game launched.

The closure will happen in stages. On May 7, the game will go into maintenance. Once the final update for the Chapter 9 Main Story Event is done, all in-game purchases and game downloads will be disabled at the same time.

On June 17, the game servers will go offline, and players will no longer be able to log in. Following the server closure on June 18, customer support, the official Facebook page, and all other related services will also be shut down. Players who still have questions during the service period can reach out through the in-game customer support or the official Facebook page before those channels close.

Ash Echoes Global Service Termination Notice

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Dear Director,

Thank you for your long-standing support and affection for Ash Echoes Global. Since its launch, we have journeyed together through the Senlo, faced countless challenges, and created many cherished memories. Here, we… pic.twitter.com/Ji7q0VLCoD

— Ash Echoes (@AshEchoes) May 6, 2026

From May 7 until the service ends on June 18, all players will receive daily farewell rewards: Resonance Clue x10 and Momentary Backflash x10. NEOCRAFT is offering an account transfer option to give players a way to carry over the value of their spending. Players can transfer to either of two NEOCRAFT titles: Tree of Savior: NEO or Tales of Wind: Radiant Rebirth.

All real-money purchases made in Ash Echoes Global are eligible for a full return. The conversion rate is 60 Rainbow Gems or 40 Spiral for every USD $1 spent. Returned currency will not count toward any cumulative recharge event rewards in the new games.

Starting May 6, players need to log into either Tree of Savior: NEO or Tales of Wind: Radiant Rebirth using the same account linked to their Ash Echoes Global character. From there, they need to create a new character on the recommended server and level it up to at least Level 20. After that, they can contact in-game customer service and provide the character ID where they want the return to be sent. Processing can take up to 72 hours after registration. Players who can no longer log into Ash Echoes Global can still apply by sending proof of account ownership.